Support
How can we help?
Search the docs, ask the docs helper, or email us. Every answer is written down in the docs.
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Top questions
- Did a rule cut my price for the wedding weekend?
- Why did nothing change today?
- Can I undo that?
- Is it sending prices right now?
- What happens if my card fails?
- How do I set a price myself?
- How do I go live, and can I go back?
- What is booking speed?
- Why is my occupancy different from Cloudbeds'?
- How do I change a rule?
Your property system
Cloudbeds
Connect from the Cloudbeds Marketplace, with a 7-day free trial. MAYA reads and sends prices.
ThinkReservations
Connect from inside MAYA after paying. A code may be needed. MAYA reads and sends prices.
Mews
We connect it for you. MAYA reads your bookings and shows prices, and does not send them yet.
On the way
- StayNTouchComing soon
- Little HotelierComing soon
- WebRezProComing soon
- Opera CloudComing soon
- ResNexusComing soon
- MaestroComing soon
Using one of these? Join the waitlist.
Start reading
- I'm decidingWhat MAYA does, and what it does not.
- I've just connectedThe history import and what happens next.
- I'm building rulesYour first rule, one field at a time.
- I want to go liveSimulation, the switch, and going back.
- Something looks wrongThe four questions people ask first.
- Billing and teamYour bill, your card, your people.
Still stuck?
Email info@modern-hospitality-solutions.com from the address you sign in to MAYA with. We aim to answer within one business day.
- Name your property.
- For a question about a price, add the night, the room type and the sentence the change log shows for it.
- Never send passwords, card numbers or guest details.
For a problem inside your property system itself, such as signing in there or a missing permission, ask its own support: Cloudbeds Support for Cloudbeds, or ThinkReservations' own support team. Contact support has the rest.