Reset your password

Ask for a reset

1. 1

   Open the reset form

   Go to maya-rms.com/login and click Forgot password?, just under the Sign In button. The card changes to "Reset your password", and any email you had typed stays in the box.

2. 2

   Send the link

   Type the email you sign in with and click Send reset link. The button reads "Sending..." for a moment, then the card says "Check your email": if that address has a MAYA account, a link to set a new password is on its way. The card says the same whether or not the address has an account, so it never tells anyone who uses MAYA.

3. 3

   Open the link in the same browser

   The email comes from the sign-in service MAYA uses. Open its link in the browser where you asked for it. It opens a page headed "Set a new password" with "Choose a new password for" your address. The link works once.

4. 4

   Set the new password

   Type a password of at least 8 characters in New password and again in Confirm new password, then click Save new password. The page says "Your new password is set. Taking you to MAYA…" and opens MAYA, signed in. There is no Terms box on this page: your account has one already.

Changing a password you still have

Use the same steps. There is no password setting inside MAYA, so open maya-rms.com/login, click Forgot password? and follow the link. You can do this while signed in.

If it does not work

• "Invalid login credentials" on the sign-in page means a wrong email or password. Check the address, and check for a stray space or capital. If the password is lost, ask for a reset as above.
• No email. Check your spam folder, and check that you typed the address you sign in with. If you ask twice in quick succession, only the first sends a link, so wait a minute before asking again. Still nothing after a few minutes? Email us from the address you sign in with.
• "This link has expired or was already used. If you set your new password already, sign in. If not, ask for a new link." Each link works once and runs out after a while. If you already set your password with it, sign in. If not, click ask for a new link, which opens the reset form again.
• "Open this link in the browser where you asked for it. Or ask for a new link from this one." You opened the link somewhere else, on your phone, say. Open it in the browser you asked from, or click ask for a new link and ask again from where you are.
• "We couldn't check this link just now. Reload the page to try again." The check got no answer. Reload the page. The link still works.
• "That's the password you have now. Choose a different one." Pick a password you do not use today.
• "Password must be at least 8 characters." or "Passwords don't match." Retype both boxes.
• Invited by a colleague? Use the link in the invitation email to set your first password. Inviting and removing people covers an invitation link that has expired.