Set or change a floor or ceiling

Check what you have first

Before you set anything, look at what you already have. Setup fills in floors and ceilings for you, so do not assume yours are still at $1.00 and $99,999.99.

Your answers to the floor and ceiling questions go on first. The floor goes to every room type that counts as a room, and the ceiling to each such room type whose highest sold rate is at or below it, unless the two clash (see below). A type unticked as a room keeps its own limits.

Then the history import fills any floor still at $1.00, or ceiling still at $99,999.99, from that room type's own past rates, while your property is in simulation, except one you set, changed or removed on the review. There is no card to accept; the review shows each one in its box. The floor is 40% of what the room type typically sells for, rounded to the nearest $5 and never under $10, and needs at least 30 room nights sold for that room type (a room night is one room for one night). The ceiling is 1.5 times the rate it rarely sells above, rounded to the nearest $10, and needs at least 200 room nights sold.

A limit stays at the default when the room type had sold too few room nights, or looked like it might not be a room. A ceiling needs far more room nights than a floor, and a room type with few rooms gets there more slowly. At The Harbour Inn, Standard has 12 rooms and reaches 200 room nights after about 17 full nights. Suite has 2 rooms and needs at least 100. So a room type can have a floor and still carry the $99,999.99 ceiling. To see yours, open the review at maya-rms.com/onboarding/review (the box "Your floors and ceilings" lists every room, with its floor and ceiling in boxes), or the Rate Simulator tab's Guardrails column, which shows the floor and ceiling of every room type that counts as a room.

Set, change or remove one on the review

1. 1

   Open the review

   Open maya-rms.com/onboarding/review. If it opens on "First: does this match reality?", click Continue to recommendations. The box "Your floors and ceilings" sits under the room count strip, one line per room, with a Floor box and a Ceiling box. A box with no limit reads "none".

2. 2

   Type the amount

   Type the new floor or ceiling and leave the box, or press Enter. It saves at once, and "Saved" shows under the line. To remove a limit, empty the box and leave it: the floor goes back to $1.00, or the ceiling to $99,999.99, and that room type is held back by nothing there. Escape puts back what is saved.

• An amount has to be between $1 and $99,999.99, and a floor below that room type's ceiling (a ceiling above its floor). Otherwise nothing is saved and the line says why, for example "A floor needs to be below the ceiling of $780."
• A scroll over a box you are typing in saves nothing: the box keeps your number and says "Not saved" until you click back in and press Enter.
• It needs a Revenue Manager or higher. Anyone else sees the boxes greyed out.
• The import never writes over what you set, changed or removed here, from your answers or your rates, even if it is still reading older years.
• A room type that is not a room is not listed, and nor is one that may not be one until it is answered (a name that reads like somewhere nobody sleeps, or an open "Is X actually a room?" card). A General Manager or Hotel Admin answers it on the room count strip, or on its card, and a room then joins the list. Until then the type stays off it.

Read Checking what MAYA found.

Set a floor or ceiling from a suggestion

1. 1

   Ask for suggestions

   On the Rules tab, click Get suggestions from my data beside the Pricing Rules heading. A panel headed "Here's exactly what happens" says that nothing changes by itself. Click Sounds good. The button shows a waiting message while MAYA reads your history again.

2. 2

   Open the review

   When it is done, the button reads "3 suggestions ready →". Click it to open the review page, under the heading "Recommendations from your data".

3. 3

   Edit the amount and set it

   A card reads "Set a floor for "Standard"?" with the reason under it, for example: Standard has typically sold for $150 a night, so MAYA suggests a floor of $60. The amount sits in a box labelled Amount to set. Leave it, or type your own number. The button reads Set it to 60 and follows what you typed. Click it. No thanks leaves the room type as it is.

Cards only fill gaps: a floor still at $1.00 or a ceiling still at $99,999.99. A limit that is already set, by your answers, the import or an earlier card, gets no card, whatever its number. So if setup filled every limit, you will see no floor or ceiling cards. The amount on a card is your own answer where it fits, and otherwise a number from the room type's past rates, worked out the same way as during the import.

Accepting a suggestion needs Revenue Manager access or higher. Reading your history again is limited to 5 runs in 15 minutes, needs a paid property with a connected system, and can take a while on a large property. It is not available on Mews yet, where the button is greyed out.

Change every room type at once

The floor and ceiling questions from setup can be answered again at any time, at maya-rms.com/onboarding/questions once your property is connected. They are the same five cards, all skippable. Skip to the floor card, answer it, then the ceiling card, then skip the rest.

• The floor you type replaces the floor of every active room type that counts as a room, except where it clashes. A type you have unticked as a room, such as a parking bay or a meeting room, is left alone.
• The ceiling you type goes only to room types whose highest sold rate is at or below it, so a property-wide ceiling never pins a suite below what it already sells for. Other room types keep their ceiling.
• A clash is skipped, and the card says so. A room type takes the new numbers only if its floor still ends up at or below its ceiling. If your floor is above a room type's ceiling, or your ceiling is below its floor, that room type keeps the floor and ceiling it had. The card stays up and names it, for example "Your floor of $200 wasn't saved for Deluxe King: its ceiling is $150, and a floor can't be above the ceiling." Type another number, or skip the card to leave it that way.
• Your saved answers go on again each time. Saving the floor card, the ceiling card or the fifth card writes both of your saved answers again, by the same rules. So answering only the ceiling card still puts your saved floor answer, if you gave one, back on every room type that counts as a room. Skipping a card changes nothing.

A card names a skipped room type only for the answer you just gave. When it writes your other saved answer again, a room type that cannot take that one is skipped without being named again. Check the Guardrails column on the Rate Simulator tab afterwards.

To give one room type a floor of its own, or to lower a ceiling under a room type's past rates, type it on the review (above).

From PIE's price limits, on Cloudbeds

If you keep your limits in Cloudbeds PIE, Import from PIE on the Rules tab sets them from a screenshot of PIE's page. Each room type with a row of its own in PIE's PRICE LIMITS BY ACCOMMODATION TYPE gets that row's MIN as its floor and MAX as its ceiling, and every other room type gets PIE's Minimum Price and Maximum Price, even where a limit is already set. Untick any you want to keep as they are. Read Import your rules from PIE.

Where the limits act

Every price your rules produce is held inside the room type's floor and ceiling. So is your system's own rate on a night where no rule has fired: under the floor, the floor is published, and over the ceiling, the ceiling. The change log says so when a limit stops a rule: "That would have gone past your $300.00 ceiling for Standard, so it stopped there." A booking speed or pickup rule that cannot move the price in its own direction against a limit does not fire.

The exception is a price you set yourself. It is published as you set it, even outside the limits: a price typed before the floor or ceiling was changed, a comp night at 0, or a rate you changed in Cloudbeds or ThinkReservations that MAYA kept as your price ("Changed in Cloudbeds" or "Changed in Think Reservations" on the calendar). Rules stacked on it go no further out than that price. A price you type now under the floor or over the ceiling is refused, except 0. Read Setting a price yourself.